Digital marketing : strategy, implementation and practice /
Internet marketing
Dave Chaffey, Fiona Ellis-Chadwick
- 5th ed
- Harlow : Pearson, 2012.
- xxix, 698 p. : col. ill. ; 27 cm.
Previous ed. published as: Internet marketing, 2006
PART I: DIGITAL MARKETING FUNDAMENTALS 1. Introducing digital marketing 2. Online marketplace analysis: micro-environment 3. The Internet macro-environment PART II: DIGITAL STRATEGY DEVELOPMENT 4. Digital marketing strategy 5. The Internet and the marketing mix 6. Relationship marketing using digital platforms PART III: DIGITAL MAKKETING: IMPLEMENTATION & PRACTICE 7. Delivering the online customer experience 8. Campaign planning for digital media 9. Marketing communications using digital media channels 10. Evaluation and improvement of digital channel performance 11. Business-to-consumer digital marketing practice 12. Business-to-business digital marketing practice