Managing quality : integrating the supply chain - Foster, S. Thomas (Boston: Pearson Education, Inc., 2010)
Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six-sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system.
Includes bibliographical references and index.
Keywords: Quality of products; Quality control