ISO 9001:2000 certification benefits, understand, obstacles and impact on performance : the case of SEWA /
by Ali Abdalla Kashwani ; [Supervisor Hussein Al-Tamimi].
- 2009.
- vi, 48 leaves ; 30 cm.
Thesis (MBA)--Unibersity of Sharjah, 2009.
Bibliography: leaves 38-40.
Includes Arabic questionnaire.
gift
University of Sharjah--Dissertations. Sharjah Electricty and Water Authority.
Performance standards. Performance--Measurement. ISO 9001 Standard. Organizational effectiveness--Measurement.