Buttle, Francis. <br/><br/>
Customer relationship management :  concepts and technologies / 
Francis Buttle. 
 - 2nd ed. 
 - Amsterdam ;  London :  Butterworth-Heinemann,  c2009, [Reprinted 2010] 
 - xix, 500 p. :  ill. ;  25 cm. 
<br/><br/> Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781856175227 (pbk.) 1856175227 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations --Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B88 2009