TY  - BOOK
AU  - Plenert,Gerhard Johannes
TI  - Strategic continuous process improvement: which quality tools to use, and when to use them 
SN  - 9780071767187
AV  - HD62.15 .P567 2012
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management
KW  - Quality control
KW  - Standards
N1  - Includes index
N2  - "This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals." -- from back cover
UR  - http://www.loc.gov/catdir/enhancements/fy1214/2012361155-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy1214/2012361155-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1214/2012361155-t.html
ER  -