Bueno, Bolivar J. Customers first : dominate your market by winning them over where it counts the most / by Bolivar J. Bueno. - New York : McGraw-Hill, c2012. - 218 p. ; 24 cm. Includes index. ISBN: 9780071787871 (hbk. : alk. paper) 0071787879 (hbk. : alk. paper) Source: SBF2012-ENG Subjects--Topical Terms: Branding (Marketing)Customer relations.Brand name products. LC Class. No.: HF5415.1255 / .B84 2012