000 00840nam a2200265 4500
001 ocm01201680
005 20250421074455.0
008 990317s1999 txua b 001 0 eng d
020 _a0030225191
_chbk
037 _bUniversity Bookshop
040 _aAE-ShU
_cUKB
041 _aeng
050 _aHD9980.5
_b.B38 1999
100 1 _aBateson, John E. G.
245 1 0 _aManaging services marketing :
_btext and readings /
_cJohn E.G. Bateson, K. Douglas Hoffman
250 _a4th ed.
260 _aAustralia:
_bThomson/South-Western,
_cc1999
300 _axvi, 471 p.:
_bill.;
_c29 cm.
365 _b200.00
_cAED
490 1 _aThe Dryden Press series in marketing
504 _aIncludes bibliographical references and index.
650 0 _aService industries
_xMarketing
_xManagement
700 1 _aHoffman, K. Douglas.
942 _cBKS
999 _c1108
_d1108