000			00860cam a2200253 a 4500
005			20250421075259.0
008			080528s2009 ne a b 001 0 eng
020			_a9781856175227 (pbk.)
020			_a1856175227 (pbk.)
040			_aAE-ShU _cUKB
050		4	_aHF5415.5 _b.B88 2009
100	1		_aButtle, Francis.
245	1	0	_aCustomer relationship management : _bconcepts and technologies / _cFrancis Buttle.
250			_a2nd ed.
260			_aAmsterdam ; _aLondon : _bButterworth-Heinemann, _cc2009, [Reprinted 2010]
300			_axix, 500 p. : _bill. ; _c25 cm.
365			_b158.40 _cAED
365			_b156.20 _cAED
365			_b159.50 _cAED
500			_aPrevious ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004.
504			_aIncludes bibliographical references and index.
650		0	_aCustomer relations _xManagement.
942			_cBKS
999			_c6257 _d6257