Managing quality : integrating the supply chain /
Foster, S. Thomas.
Managing quality : integrating the supply chain / S. Thomas Foster - 4th ed. - Boston: Pearson Education, Inc., c2010 - [vi], 545 p.: ill.; 26 cm.
Includes bibliographical references and index.
Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six-sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system.
9780135078198 pbk
University Bookshop
Quality of products
Quality control
HF5415.157 / .F67 2010
Managing quality : integrating the supply chain / S. Thomas Foster - 4th ed. - Boston: Pearson Education, Inc., c2010 - [vi], 545 p.: ill.; 26 cm.
Includes bibliographical references and index.
Differing perspectives on quality -- Quality theory -- Global supply chain quality and international quality standards -- Strategic quality planning -- The voice of the customer -- The voice of the market -- Quality and innovation in product and process design -- Designing quality services -- Managing supplier quality in the supply chain -- The tools of quality -- Statistically based quality improvement for variables -- Statistically based quality improvement for attributes -- Six-sigma management and lean tools -- Managing quality improvement teams and projects -- Implementing and validating the quality system.
9780135078198 pbk
University Bookshop
Quality of products
Quality control
HF5415.157 / .F67 2010