خدمة العملاء الإلكترونية : (Record no. 14794)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 02050nam a2200373 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250421080152.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170413s2015 su grb 000 0 ara d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 996014237x |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | SBF2016-ARA. |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| -- | AE-ShU |
| Transcribing agency | UKB |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | ara |
| Language code of original | eng |
| 043 ## - GEOGRAPHIC AREA CODE | |
| Geographic area code | n-us--- |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | JK468.A8 |
| Item number | M37 2015 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | McClendon, Bruce W. |
| 240 10 - UNIFORM TITLE | |
| Uniform title | Customer service.gov. |
| Language of a work | Arabic |
| 245 10 - TITLE STATEMENT | |
| Title | خدمة العملاء الإلكترونية : |
| Remainder of title | استخدام أدوات التكنولوجيا و مبادئ خدمة العملاء لبناء حكومة مبدعة و ريادية / |
| Statement of responsibility, etc. | تأليف بروس ماكليندون، ماك بيرتش، راي كواي؛ ترجمة محمد شحاتة وهبي محمد، درويش نايف عبد الهادي. |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | استخدام أدوات التكنولوجيا و مبادئ خدمة العملاء لبناء حكومة مبدعة و ريادية |
| 250 ## - EDITION STATEMENT | |
| Edition statement | ط.1 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | الرياض : |
| Name of publisher, distributor, etc. | معهد الإدارة العامة، مركز البحوث، |
| Date of publication, distribution, etc. | 2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 526 ص. ؛ |
| Dimensions | 24 سم. |
| 365 ## - TRADE PRICE | |
| Price amount | 156.50 |
| Currency code | AED |
| 365 ## - TRADE PRICE | |
| Price amount | 221.00 |
| Currency code | AED |
| 500 ## - GENERAL NOTE | |
| General note | ترجمة لكتاب: Customer service.gov: technology tools and customer service principles for innovative and interpreneurial government / by Bruce W. McClendon. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | خدمات العملاء |
| General subdivision | تنظيم و إدارة |
| Geographic subdivision | الولايات المتحدة الأمريكية |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | الحكومة الإلكترونية |
| Geographic subdivision | الولايات المتحدة الأمريكية |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | التجارة الإلكترونية |
| Geographic subdivision | الولايات المتحدة الأمريكية |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | الإنترنت |
| Geographic subdivision | الولايات المتحدة الأمريكية |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Birch, Mac |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Quay, Ray |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | محمد، محمد شحاتة وهبي، |
| Relator term | مترجم |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | عبد الهادي، درويش نايف، |
| Relator term | مترجم |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | ربيعان، عبد الله خالد، |
| Relator term | مراجع |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Loanable | University of Kalba | University of Kalba | 2012-04-17 | SBF2016-ARA. | i13146841 | JK468.A8 M37 2015 | 00-0-302813 | 2025-04-21 | 2025-04-21 | Books | Shifted from Maleha Comm College Library To Kalba Library on 07-10-2019 | |||||
| Loanable | University of Kalba | University of Kalba | 2021-01-18 | SBF2017-ARA. | i1320709x | JK468.A8 M37 2015 | 00-0-306883 | 2025-04-21 | 2025-04-21 | Books | Shifted from Maleha Comm College Library To Kalba Library on 07-10-2019 |