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A road-map for developing strategic position for Etisalat contact center : a case study /

Hassan, Qassim Mohamed

A road-map for developing strategic position for Etisalat contact center : a case study / by Qassim Mohamed Hassan ; supervisor Azaddin Khalifa. - 2007. - vii, 96 leaves : ill. ; 30 cm.

Thesis (EMBA)--University of Sharjah, Sharjah, United Arab Emirates, 2007.

Bibliography: leaves 83-85.

Source: Gift

Subjects--Corporate Names:
University of Sharjah--Dissertations.

Subjects--Topical Terms:
Dissertations, Academic
Call centers--Management--Case studies
Customer services--Management
Strategic planning--Management

LC Class. No.: HE8789.U5 / H377 2007

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