Customer relationship management : concepts and technologies / Francis Buttle.
Material type:
TextPublication details: Amsterdam ; London : Butterworth-Heinemann, c2009, [Reprinted 2010]Edition: 2nd edDescription: xix, 500 p. : ill. ; 25 cmISBN: - 9781856175227 (pbk.)
- 1856175227 (pbk.)
- HF5415.5 .B88 2009
Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004.
Includes bibliographical references and index.
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